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Customer Support

Sorry We're Closed - Open at 8:00AM (MTN) 1-800-286-3076 Customer Care Hours?

Adding Points to an Explorewards Loyalty Card

When making a purchase from ensure you are signed into your registered account at checkout.  Your purchase will automatically credit your Explorewards Loyalty Card with the points earned from the purchase.  

If you checked out as a guest you will need to call or email customer service and have them added manually.

Please contact us with the following information:

  • Name on Card:
  • Explorewards Loyalty Card Number:
  • The phone number you signed up with at the register:
  • Transaction Number (please note that this is not labeled, but can be found above the date and time at the bottom of your receipt, following the # sign):
  • Register number:
  • Subtotal amount:
  • Date of Transaction:
  • Store number or location:

Customer Care Hours

Monday - Friday - 7:30am - 10:00pm (MTN)
Saturday - 8:00am - 7:00pm (MTN)
Sunday - 8:00am - 6:00pm (MTN)

We are closed:
July 4th, Thanksgiving, Christmas, & New Year's Day.

Toll Free Support Line:
(Call center support hours above)