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Customer Support

Sorry We're Closed - Open at 8:00AM (MTN) 1-800-286-3076 Customer Care Hours?


Explorewards Credit Card Contact Information

For any inquiries or questions regarding billing or other issues with your Explorewards Credit Card, please contact Comenity Credit Card Customer Care:

Comenity Credit Card Customer Care Contacts:

  • (844) 271-2629 for Explorewards Visa® customers
  • (800) 301-1458 for Explorewards Store Card
  • EXPLOREWARDS Visa Signature Credit Card: 1-884-271-2630
  • (TDD/TTY:1-888-819-1918)
  • Mailing: Comenity Capital Bank, P.O. Box 183003, Columbus, OH  43218-3003 (When writing, include your name, address, phone number, and account number.)
  • To view current Explorewards Visa® or Explorewards Store Card balance, click here, select your card, login, and click on "Manage Account". 
  • To view the Explorewards Credit Card Disclosures, click here.
  • Explorewards Credit Card FAQ's

Customer Care Hours

Monday - Saturday - 8:00am - 6:00pm (MTN)
Sundays - 9:00am - 5:00pm (MTN)

Christmas Eve - 8:00am - 4:00pm (MTN)
New Year's Eve - 8:00am - 4:00pm (MTN)

We will be closed:
Thanksgiving, Christmas, & New Year's Day.

Toll Free Support Line:

1-800-286-3076

(Call center support hours above)