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Explorewards Credit Card Contact Information

For any inquiries or questions regarding billing or other issues with your Explorewards Credit Card, please contact Comenity Credit Card Customer Care:

Comenity Credit Card Customer Care Contacts:

  • (844) 271-2629 for Explorewards Visa® customers
  • (800) 301-1458 for Explorewards Store Card
  • EXPLOREWARDS Visa Signature Credit Card: 1-884-271-2630
  • (TDD/TTY:1-888-819-1918)
  • Mailing: Comenity Capital Bank, P.O. Box 183003, Columbus, OH  43218-3003 (When writing, include your name, address, phone number, and account number.)
  • To view current Explorewards Visa® or Explorewards Store Card balance, click here, select your card, login, and click on "Manage Account". 
  • To view the Explorewards Credit Card Disclosures, click here.
  • Explorewards Credit Card FAQ's

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Customer Care Hours

Monday – Saturday: 8:00am – 6:00pm (MT)

Sunday: 9:00am – 3:00pm (MT)

We will be closed for the below holidays. New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, and Christmas Day.


Toll Free Support Line:
1-800-286-3076
(Call center support hours above)